Step A: Start Your Email Program. (Outlook or Outlook Express)
Some versions of Outlook, or Outlook Express, may have slightly different menus and drop-down choices.
If your version of the email program does not offer exactly the same screens as in these instructions,
you may need to do a little creative clicking and reading to accomplish these tasks.
1. Click the word Tools at the top of the window.
Step B: (Add a new account)
1. Click the Mail tab.
2. Click Add.
3. Click Mail (Now skip Step B-2 and continue from Step C)
Step B-2: (Change an Existing Account)
1. Type the name you want on your outgoing emails. (Mixed case and/or spaces OK)
1. Enter your email address. (all lowercase No Spaces)
Be sure and enter the AT sign @ and theskybeam.com (all lowercase No Spaces)
1. Enter mail.theskybeam.com
2. Enter smtp.theskybeam.com
(Double-Check both fields. A typo in either field will cause a connection error each time Send/Receive is clicked. (Step I:)
Step F: (This step will cause problems, if not done exactly as indicated)
Move your mouse and click ONCE just to the RIGHT of your address name.
1. Enter the rest of your email address: @theskybeam.com
CAUTION: This is the most common error. The Connection Wizard will automatically enter YourEmailAddr in this field.
Many people fail to add @theskybeam.com to the right of their email address. An incomplete Account name will cause
your email program to continuously ask for your login name & password, each time you click Send/Receive. (Step I:)
2. Enter your password. (all lowercase - No spaces - No hyphens)
(Your password is located on the back of your new user brochure.)
CAUTION: This is the second most common error. The password is all lowercase. No Spaces No Hyphens
An inaccurate Password will cause your email program to continuously ask for your login name & password,
each time you click Send/Receive. (Step I:)
The password field will not echo your typing, (Only dots). Be very careful entering your password.
If any doubt, clear the entire field and re-enter your password.
Please re-read numbers 1 & 2, (Three Times!)
(Even with the two above cautions, almost all email setup problems turn out to be one or the other.)
1. Select the LAN connection.
Click your Send/Receive button to check for new email.
To test both sending and receiving, create and send an email to your own email address.
If you get a send mail error, you may have an error in the STMP field, (Step E: number 2 above)
After sending, wait 10 seconds, then click Send/Receive again to receive the mail.
If you receive a Bounce message, you may have made an error in the email address.
Step J: (Do this step if you still have email problems)
After you have read the following, Click this Link: www.theskybeam.com
Enter your email address and password, then click the Login button.
(Be sure and double-check ALL typing)
If you see the above, this indicates that your email account is working, and that you have entered the correct address & password.
(The above screen simply indicates that you have no new mail at this time)
If you see something like the above, this indicates you have correctly entered your address and password,
and have some new email in your in-box.
If either of the above two screens appear, this indicates that your email account is active, and that you have entered the
correct address and password. If your email program still wont work, the problem is with your email setups!
Go back up to Step A and try again.
If you see the following screen, this may indicate one of several problems:
Double-Check your email address & password, and re-enter them, then click the Submit Query button.
If the above screen reappears a second time, and you are absolutely sure about your email address & password,
we may have made a slip-of-the-fingers when setting up your new email account. If this is the case we profusely
apologize for all your trouble and frustration.
(We try very hard to be accurate in everything we do, but we are not perfect and once in a while we goof.)
Please contact The SkyBeam technical support at: (530) 528-1039 and chew us outJ
If you have any questions about these instructions, please contact
The SkyBeam technical support at: (530) 528-1039
We have made every effort to make these instructions easy to follow, and minimize errors.
If you notice any errors, or have any suggestions to help improve these instructions,
please email firstname.lastname@example.org